Pamapic Pyramid Outdoor Heater

Delivery Time

Upon purchase, the product will be shipped within 2-5 working days, with an estimated delivery time of 5-10 days (Mon-Sun).

Our shipping operations are active from Monday to Friday, excluding holidays. Orders placed over the weekend will be processed on the next business day.

*Free Shipping applies in the Contiguous 48 US States only. Please note that we primarily use UPS and FedEx for shipping, and PO BOX or APO/FPO addresses are not applicable.

Sales Tax Calculation

Sales tax will be automatically applied based on your shipping address during checkout. The tax rate is determined by state and local regulations in your delivery location.

Order Verification

To ensure a smooth processing of your order, our customer service representative may reach out to you for order and billing verification. Failure to establish contact may result in a delay in order processing. To avoid any delivery delays, we kindly request you to carefully review all the information provided during checkout.

Can I Change The Delivery Address For A Paid Order?

If your order has not yet been shipped, we can assist you in changing the delivery address. To request a change, please contact us at support@pamapic.com, and we will respond to your inquiry within 48 hours on weekdays.

How it Works

Welcome to PAMAPIC self-service page for processing warranty requests and making inquiries. All products purchased from PAMAPIC come with a one-year warranty.
Our products come with unlimited lifetime customer service support. Within the first year of your purchase, if the product has failed due to non-human damage, our customer service team will provide you with free warranty service.
You can verify the warranty period with our customer service team in the body of your message.

Please note the warranty is only available for purchases on PAMAPIC’s official store. For purchases made through PAMAPIC authorized resellers, please contact them directly.

Thank you in advance for all the information you provide! If you have any questions about PAMAPIC products, please feel free to contact us at support@pamapic.com.

Warranty Information Tips

Order ID: You could find it in the “order history” in “My Account”

we offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. Free exchanges or refunds are only applicable to wrong or defective items. Please note that a restocking fee may be applied to non-defective items.

Force Majeure Circumstances

In the event of unforeseen circumstances beyond our control – including but not limited to natural disasters, pandemics, or government restrictions – that prevent product delivery, we will issue a full refund for the affected order. No return of goods will be required in such cases.

Refund Processing Timeline

We commit to processing refunds within 7 working days after receiving and inspecting your returned item. Any account credits will be refunded immediately upon return approval. Refunds will be issued through the original payment method used for purchase (e.g., credit card payments will be credited back to the same card account). Please note that your financial institution may require additional processing time before the refund appears in your account.

To qualify for a full refund, the item must be in its original packaging, unworn or unused, with all tags attached. Additionally, you must provide the receipt or proof of purchase.

To start a return, contact us at support@pamapic.com. If approved, we'll send a return shipping label and instructions.

**Important: Unauthorized returns (without prior approval) or special offer/gift card purchases cannot be accepted.

For any inquiries, reach us at support@pamapic.com. We're here to help!