For order that has not been processed for shipping yet, we can change it.

For order that is under the status “preparing for shipping”, “shipping” or “delivered”, we cannot make any edits to it.

If you would like to make changes to your order, please reach out to our support through the helpdesk or email (support@pamapic.com).

We currently ship from the United States.
It usually takes 24 to 48 hours to process the delivery after you place an order.

US: 5-10 days

Other countries: please contact our support through the help desk or email (support@pamapic.com)

We do accept returns for the following conditions:

• The item must have been sold on our online store
• The item shouldn’t have been used in any way
• The return request is made within 30 days of delivery
• The return is made within 30 days of the return request.

The return is not free of charge if it is for personal reasons. Return costs are calculated based on the location. If you would like to return the item, please contact us by email support@pamapic.com.

We do accept exchanges for the following conditions:

• The item must have been sold on our online store
• The item shouldn’t have been used in any way
• The exchange request is made within 30 days of delivery
• The exchange is made within 30 days of the exchange request.

Sorry, we currently only sell new products and do not exchange the old products. Please read our Return Policy for more details.

Warranty period: The warranty period varies from product to product, please contact our support for details.

Warranty Fee: All product warranties are free of charge.

Extended Warranty Service: We don't offer extended warranty service.

Please contact our support for details.

Please read our Warranty Policy for more details.

We offer the installation tutorial in the product manual and product page.

24.9 pounds each.

The dimension of the chair is 27.95 x 26.38 x 29.53 inches

You can use Scotchguard, but we prefer to suggest that you can purchase cover to protect the entire furniture set.

• We recommend that you cover your furniture with COVER when it rains.
• We do not recommend that you use our products in the rain.

The part of the chair where the cushions sit is metal.

The weight capacity of a chair is almost 275 pounds.

Please rest assured that our tables and chairs are solid. Please do not worry, you can cross your legs if you want.

There are two boxes. One box is the chair and the other box is the table. 

The gross weight of chair is 63.27lbs. The gross weight of table is 44.97lbs.

The chair can only be moved forward a little. There is an iron frame under the table. You can only move the chair to the front of the iron frame. 

About 64.5cm.

Beige.

11.2“

The Chaise Lounge Set measures 77 x 25.4 x 37 inches, and you can find the right furniture cover on Pamapic.

This Lounge Chair is designed in such a way that its principle is that when a person sits on it, after feeling the weight this middle foot will touch the ground, better to play the role of weight-bearing.

The ergonomic design of this Lounge Chair, lying on it will not be a burden.

Yes, you can put the cushion in the dryer. But try to dry at low temperature, high temperature for too long may lead to shrinkage and fading.

The cushions are not waterproof. And it can be removed from the swing separately.

Sure. Our outdoor bistro sets are designed to withstand various weather conditions.

Yes. The set comes with two cushions for both chair.

Our bistro sets are typically designed to accommodate two people, as they traditionally include two chairs and a small table.

Generally, it's a good idea to clean the set with warm soapy water and a soft brush.

Yes, outdoor bistro sets can be used indoors. They are often used in indoor spaces like sunrooms or breakfast nooks. However, their design and materials are specifically chosen for outdoor use and durability.

Sure. We also have a matching glass fire shield with the fire pit.

Propane can be placed under a table and our products come with a glass cover.

Always maintain proper clearance to non protected combustible materials.
i.e. top 100 cm and sides 100 cm minimum.

AA Battery (1.5 V)

Here is the link for the glass tube: https://www.pamapic.com/products/pamapic-patio-heater-glass-tube-replacement

The long stem lighter is used for auxiliary ignition, and normally we do not use it.
If you want to use it, put a burning thing on the long stem lighter. Stick the long stem lighter through the gap between the control box. Then turn the switch to the open state, and you can light the heater.

A 20Lbs propane tank will do.

Heaters can only be used with propane tanks.

They are all connected together. 

Here is the product link: Pamapic Gazebo Weatherproof Wind Panels

The size of the packaging bag is slightly larger than the product size. If you would like to know more details about Pamapic 11x11 Outdoor Pop up Gazebo, please feel free to contact our customer service.

Absolutely. Labor force of one person can complete the assembly of an entire tent.